How to Report a Water Leak in Staple Hill

Water Leaks in Staple Hill — What You Need to Know

In Staple Hill, a water leak can escalate quickly — from damage in older Victorian terraces and post-war semi-detached homes properties to surprising hikes in your water bill. Visible or hidden, leaks need fast action. Most external leaks are handled by Wessex Water, but anything inside or near your property line could be your responsibility meaning you need to Find the leak . This guide explains what to do, who to call, and how to handle leaks that aren't covered by Wessex Water.

Who's Responsible for Fixing the Leak?

Responsibility comes down to location:

• Internal leaks — behind walls, beneath floors, or inside your plumbing — are typically down to the homeowner.
• Leaks beyond your boundary, such as on pavements or public roads, are usually the job of Wessex Water.
• Shared supply pipe issues (between your internal plumbing and the main connection) sit in a grey area and may need further assessment.

You'll always get a clearer answer if you report the leak to Wessex Water first — they'll investigate and let you know where the issue lies.

Reporting a Leak to Wessex Water

Here's how to notify Wessex Water about a leak in Staple Hill:

• Online – Use their leak report form at https://www.bristolwater.co.uk/emergency/leak/
• Phone – Their 24/7 leak helpline (check their website for the most current number)

Be ready to provide:

• The address or nearest landmark
• A brief description of the leak (e.g. water bubbling through tarmac, persistent damp patch)
• A photo if you have one

Reporting a leak is completely free of charge.

When to Call a Leak Detection Specialist

You'll need a specialist once Wessex Water confirms it's not their responsibility or declines to assist.

We help homeowners and commercial clients in Staple Hill detect and fix concealed leaks like:

• Central heating or underfloor system leaks
• Leaks under slabs, behind walls, or beneath tiling
• Mould or damp from hidden pipe damage
• Unexplained water usage spikes

This is common in Staple Hill, especially in homes from Victorian terraces and post-war semi-detached homes, where pipework can degrade over time, causing small but costly leaks.